Our staff monitor, manage and maintain your site so you can rest at night. Expert support is here when you need it.
Do you spend hours on your website each month? Our plans free up your time so you can focus on your business.
DON’T SPEND AN HOUR EVERY DAY WITH YOUR WEBSITE WHEN YOU COULD BE FOCUSING ON YOUR BUSINESS
Managing a WordPress website can be a technical and tedious task. Our WordPress specialists maintain your site and provide expert support when needed. We update the WP core, update plugins and theme, perform daily malware and hacker scans, off-site cloud backups are done daily, world-class contact form spam protection, comment form submissions are moderated, we manage client post revisions, tidy up client database, and provide 24-7 uptime monitoring, and broken link monitor scans daily and fixes are applied promptly. The Pro Plan adds page speed optimization, Google Search Console and Google Analytics integration.
WHY DO YOU NEED WORDPRESS SUPPORT SERVICES?
Don’t spend an hour every day with your website when you could be focusing on your business. Websites are a lot of work. It’s not as simple as picking a theme, adding some copy, and pushing the publish button. Once you get your site up and live there is a lot to monitor, maintain, and update on a regular basis like:
- Broken links or images
- Changes in copy or design
- Site backups
- Performance optimization
- Hosting issues
- Analytics and activity monitoring
- WordPress upgrades
- Form mail spam prevention
- Comment moderation
- Google Search Console errors
If you recognize the importance of a well-maintained online presence for you brand and your website is mission-critical — we want to work with you.
Let's get you started
Choose from 2 levels of service. Easy checkout, no password to remember.
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Select a plan.
Please view what is covered under each of our plans and make a selection.
Each service from the Starter and Professional Plans are included. Add: Bing Webmaster Tools Setup & Monitoring • Google Analytics Setup & Reporting • Yoast SEO Site Optimization.
The final estimated price is :
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- User’s Acknowledgment and Acceptance of Terms
- Description of Services
- Registration Data and Privacy
- Conduct on Site
Your use of the site is subject to all applicable laws and regulations, and you are solely responsible for the substance of your communications through the site. By posting information in or otherwise using any communications service, chat room, message board, newsgroup, software library, or other interactive service that may be available to you on or through this site, you agree that you will not upload, share, post, or otherwise distribute or facilitate distribution of any content — including text, communications, software, images, sounds, data, or other information — that:
- is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of anothers privacy, tortious, contains explicit or graphic descriptions or accounts of sexual acts (including but not limited to sexual language of a violent or threatening nature directed at another individual or group of individuals), or otherwise violates our rules or policies;
- victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability;
- infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party;
- constitutes unauthorized or unsolicited advertising, junk or bulk email (also known as “spamming”), chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling;
- contains software viruses or any other computer code, files, or programs that are designed or intended to disrupt, damage, or limit the functioning of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of any third party; or
- impersonates any person or entity, including any of our employees or representatives.
- Third Party Sites and Information
This site may link you to other sites on the Internet or otherwise include references to information, documents, software, materials and/or services provided by other parties. These sites may contain information or material that some people may find inappropriate or offensive. These other sites and parties are not under our control, and you acknowledge that we are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites, nor are we responsible for errors or omissions in any references to other parties or their products and services. The inclusion of such a link or reference is provided merely as a convenience and does not imply endorsement of, or association with, the site or party by us, or any warranty of any kind, either express or implied.
- Intellectual Property Information
- Unauthorized Use of Materials
- Identify in sufficient detail the copyrighted work that you believe has been infringed upon or other information sufficient to specify the copyrighted work being infringed).
- Identify the material that you claim is infringing the copyrighted work listed in item #1 above.
- Provide information reasonably sufficient to permit us to contact you (email address is preferred).
- Provide information, if possible, sufficient to permit us to notify the owner/administrator of the allegedly infringing webpage or other content (email address is preferred).
- Include the following statement: “I have a good faith belief that use of the copyrighted materials described above as allegedly infringing is not authorized by the copyright owner, its agent, or the law.”
- Include the following statement: “I swear, under penalty of perjury, that the information in the notification is accurate and that I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.”
- Sign the paper.
- Send the written communication to the following address:
Designated Agent for Claimed Infringement:Contact: Adam Doud Address: 615 SE Linn St. Unit E. Portland, Oregon. You acknowledge and agree that upon receipt of a notice of a claim of copyright infringement, we may immediately remove the identified materials from our site without liability to you or any other party and that the claims of the complaining party and the party that originally posted the materials will be referred to the United States Copyright Office for adjudication as provided in the Digital Millennium Copyright Act.
- Disclaimer of Warranties
- Limitation of Liability
IN NO EVENT SHALL WE OR OUR AFFILIATES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS SITE OR OF ANY WEB SITE REFERENCED OR LINKED TO FROM THIS SITE.FURTHER, WE SHALL NOT BE LIABLE IN ANY WAY FOR THIRD PARTY GOODS AND SERVICES OFFERED THROUGH THIS SITE OR FOR ASSISTANCE IN CONDUCTING COMMERCIAL TRANSACTIONS THROUGH THIS SITE, INCLUDING WITHOUT LIMITATION THE PROCESSING OF ORDERS.SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Upon a request by us, you agree to defend, indemnify, and hold us and our Affiliates harmless from all liabilities, claims, and expenses, including attorneys fees, that arise from your use or misuse of this site. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.
- Security and Password
You are solely responsible for maintaining the confidentiality of your password and account and for any and all statements made and acts or omissions that occur through the use of your password and account. Therefore, you must take steps to ensure that others do not gain access to your password and account. Our personnel will never ask you for your password. You may not transfer or share your account with anyone, and we reserve the right to immediately terminate your account if you do transfer or share your account.
- Participation in Promotions
From time to time, this site may include advertisements offered by third parties. You may enter into correspondence with or participate in promotions of the advertisers showing their products on this site. Any such correspondence or promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such correspondence or promotions, are solely between you and the advertiser. We assume no liability, obligation or responsibility for any part of any such correspondence or promotion.
- International Use
Although this site may be accessible worldwide, we make no representation that materials on this site are appropriate or available for use in locations outside the United States, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws. Any offer for any product, service, and/or information made in connection with this site is void where prohibited.
- Termination of Use
- Governing Law
This site (excluding any linked sites) is controlled by us from our offices within OR, United States of America. It can be accessed from all 50 states, as well as from other countries around the world. As each of these places has laws that may differ from those of OR, by accessing this site both of us agree that the statutes and laws of the State of OR, without regard to the conflicts of laws principles thereof and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this site and the purchase of products and services available through this site. Each of us agrees and hereby submits to the exclusive personal jurisdiction and venue any court of competent jurisdiction within the State of OR with respect to such matters.
All notices to a party shall be in writing and shall be made either via email or conventional mail. Notices to us must be sent to the attention of Customer Service at info@halfCreative.com, if by email, or at halfCreative. if by conventional mail. Notices to you may be sent to the address supplied by you as part of your Registration Data. In addition, we may broadcast notices or messages through the site to inform you of changes to the site or other matters of importance, and such broadcasts shall constitute notice to you at the time of sending.
- Entire Agreement
- Support Requests & Development Time
Support must be requested through our help-desk so that it can be categorized and responded to in a timely manner. You will be notified via email with information about our helpdesk upon registration and will also find a link to our helpdesk in your WordPress Dashboard. Support requests are subject to approval.Acceptable support requests would include the following:* Theme/plugin troubleshooting* Site optimization inquiries (load time, caching, etc)* Plugin/code conflicts* Theme/plugin installation and unacceptable support requests would include:* Custom theme/plugin development* Site design* SEO setup/troubleshooting. If you have questions regarding the nature of your support request please contact us at info@halfCreative.com for clarification.Additional time can be used as chat support or actual development hours but all of the above are subtracted from any additional time purchased. Development time requested will be billed at our hourly rate of $100/hr. While we will do our best to keep the same developer assigned to individual projects we cannot guarantee this at any time.
You may cancel service at anytime by contacting us and requesting cancellation of services. Your service will cancel/terminate within 2 business days of notifying us.
We maintain a policy of no refunds. Due to the month-to-month, cancel anytime nature of this agreement we shall not be compelled to issue a refund, pro-rated or otherwise for any reason. We do reserve the right to issue a refund on a case-by-case basis at our sole discretion.
- Contact Information
Safe Browsing shows people more than 5 million warnings per day for all sorts of malicious sites and unwanted software, and discovers more than 50,000 malware sites and more than 90,000 phishing sites every month.
Take care of your business. We’ll take care of your website.
Your website isn’t just a critical part of your marketing machine. It’s your digital storefront. You can’t afford for it to go down, get hacked, or run inefficiently. Let us take care of the technical task of maintaining your website(s) and keep your site up to date, and running efficiently.
Our plans can prevent website breakdowns and security breaches. Our Pro WordPress Plan features page speed optimization, which will speed up your site and improve the user experience. Explore our plans and discover how our team can keep your website running smoothly.
- Do you regularly monitor my site?
Yes! We monitor your site 24/7. Look at the different plans to see what types of monitoring included. Most of the time we know something on your site needs attention before you do and have the problem fixed before it becomes an issue.
- What types of payment do you accept?
We use Stripe to process all types of payments. Stripe gives you the option to use most types of payment, credit card, debit card, or direct withdrawal from your bank account. After signup, a charge or withdrawal based on your payment type and time duration chosen happens automatically.
- Can I change my plan after signup?
Of course. You can upgrade or downgrade at any time by contacting us and we’ll take care of it promptly.
- Can I sign up if I don’t have a WordPress site?
Unfortunately not. We only provide service to WordPress-based sites.
- What's your refund policy?
We offer a 100% fully guaranteed refund during the first 30 days of service.
- What if an update breaks my site?
We fix it. We check for compatibility before performing any updates to your site to make sure that everything goes smoothly. In those rare times that something unexpected happens, we quickly repair the issue and get your site running as it should.
- Do you offer discounts to manage more than one site?
Yes. We definitely give bulk discounts. Contact us for more information.
- Can you migrate my site for me?
Yes! Under our professional plan if you are migrating to a new hosting service we’ll help you migrate your site. In most cases we can take care of the entire migration for you.
- What if I have just a couple of WordPress Questions?
We’re here to help whether you are an existing client or not! We’d love to answer any WordPress Questions you have. If you want us to do some work on your site we’ll charge based on whether or not you are a current client and your plan type.
- Do you offer website hosting plans?
Ask us how we can save you 20% off of your first year hosting from wpengine.com. We do also offer in-house hosting plans at discount prices, along with SSL certificates, domain names and Sucuri Security.
- What if I only need occasional support?
Many people like to manage their own WordPress site and only need occasional help. If you just need help migrating, adding or configuring a plugin, fixing a broken site we’re here to help you with that. We offer an extensive number of services from site development to marketing support. Just contact us with what you need.
- What are your hourly rates?
All current clients receive a discounted hourly rate of $100/hr for web development or marketing services. Our professional plans and enterprise plans have some time built in for these services.
- Do you have a reseller or affiliate program?
Not at this time. That being said, most developers we know want to do development work – not maintenance. We do love referrals and work as an extension of many developers services. We keep all of your client’s websites up and running great, the developers keep their relationships with partners & clients.