We monitor, manage, maintain and provide support for your website so you can focus on your business.
Choose from 2 levels of service and rest assured that your website is secure, clean of malware, loads quickly in browsers, backed up regularly and monitored 24-7.
- Do you regularly monitor my site?
Yes! We monitor your site 24/7. Look at the different plans to see what types of monitoring included. Most of the time we know something on your site needs attention before you do and have the problem fixed before it becomes an issue.
- What types of payment do you accept?
We use Stripe to process all types of payments. Stripe gives you the option to use most types of payment, credit card, debit card, or direct withdrawal from your bank account. After signup, a charge or withdrawal based on your payment type and time duration chosen happens automatically.
- Can I change my plan after signup?
Of course. You can upgrade or downgrade at any time by contacting us and we’ll take care of it promptly.
- Can I sign up if I don’t have a WordPress site?
Unfortunately not. We only provide service to WordPress-based sites.
- What's your refund policy?
We offer a 100% fully guaranteed refund during the first 30 days of service.
- What if an update breaks my site?
We fix it. We check for compatibility before performing any updates to your site to make sure that everything goes smoothly. In those rare times that something unexpected happens, we quickly repair the issue and get your site running as it should.
- Do you offer discounts to manage more than one site?
Yes. We definitely give bulk discounts. Contact us for more information.
- Can you migrate my site for me?
Yes! Under our professional plan if you are migrating to a new hosting service we’ll help you migrate your site. In most cases we can take care of the entire migration for you.
- What if I have just a couple of WordPress Questions?
We’re here to help whether you are an existing client or not! We’d love to answer any WordPress Questions you have. If you want us to do some work on your site we’ll charge based on whether or not you are a current client and your plan type.
- Do you offer website hosting plans?
Ask us how we can save you 20% off of your first year hosting from wpengine.com. We do also offer in-house hosting plans at discount prices, along with SSL certificates, domain names and Sucuri Security.
- What if I only need occasional support?
Many people like to manage their own WordPress site and only need occasional help. If you just need help migrating, adding or configuring a plugin, fixing a broken site we’re here to help you with that. We offer an extensive number of services from site development to marketing support. Just contact us with what you need.
- What are your hourly rates?
All current clients receive a discounted hourly rate of $100/hr for web development or marketing services. Our professional plans and enterprise plans have some time built in for these services.
- Do you have a reseller or affiliate program?
Not at this time. That being said, most developers we know want to do development work – not maintenance. We do love referrals and work as an extension of many developers services. We keep all of your client’s websites up and running great, the developers keep their relationships with partners & clients.